Vietnamese Bilingual Document Retrieval Specialist (Vietnamese/English)

This is a remote position.

Scope:

• Handle approximately 300 active cases in various stages of the document retrieval process

• Work exclusively for the clients, focusing solely on our clients and processes

• Potential to earn performance-based bonuses of up to $250 per month for top performers

• Opportunity for long-term career growth within a scaling company

Responsibilities:

• Contact clients to retrieve necessary documents for bankruptcy filing, including bank statements and IDs

• Guide clients, especially those who are elderly or tech-challenged, through the document submission process

• Upload and organize client documents in Dropbox according to company standards

• Nurture client relationships to ensure all required documentation is obtained in a timely manner

• Use Time Doctor for accurate time tracking and productivity monitoring

• Manage a high volume of cases simultaneously, ensuring all deadlines are met

• Collaborate with the broader team to continuously improve processes and enhance client experience

Requirements

• Excellent communication skills, both verbal and written (Bilingual English and Vietnamese)

• Strong problem-solving abilities and patience when dealing with challenging situations

• Proficiency in using digital tools such as Dropbox and time tracking software

• Ability to work full-time (40 hours per week) with a dedicated schedule

• Experience in customer service or client relations preferred

• Basic understanding of financial or legal documents is a plus

• Comfortable working in a remote environment with a focus on productivity and results

• Commitment to maintaining confidentiality and handling sensitive information with utmost care

• Incentives and Bonuses
  
• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job