Ghana onlyJob Description:
- Location: Fully remote, Central Europe Time Zone
- Start date: To be defined
- Languages: English is mandatory
The consultant will work under the supervision of the Unified Communications Lead.
Duties and Responsibilities:
- Setup, support, and maintain Microsoft Teams environments, including telephony.
- Manage Microsoft Teams Tenants and Skype for Business Environments.
- Contribute to the deployment of Unified Communications solutions
- Support and maintain the existing SBC/SBA infrastructures consisting in AudioCodes/Ribbon Voice
- Gateways and Survivable Branch Appliances.
- Implement new features, resolve incidents and participate in problem resolutions.
- Collaborate with other teams to implement service and system monitoring, alerting and reporting of the Skype for Business and Teams services.
- Collaborate with other teams to define and develop documented procedures.
- Participate in rotational stand-by services during weekends, official holidays, and outside business hours if required.
- The resource shall have Minimum Five years of experience working in Unified Communications & telephony areas preferably in large environments.
Required Qualifications & Experience
- Deploying and testing Enterprise Skype for Business configurations in multi-location environments with Edge servers, Directors, and hardware load balancers.
- Supporting and deploying SfB Enterprise Voice, Cloud PBX, including integration with ancillary systems such as telephony gateways and PBX systems.
- Implementation and administration of Microsoft Teams Core and telephony, based on Teams
- Direct Routing and Calling Plans.
- Setup, configuration, and administration of AudioCodes Session Border Controllers.
- Cisco Call Manager configuration and administration or any other VoIP Telephony System (ie. Ribbon, Avaya, Polycom, Oracle ACME, Asterisk, etc).
- SIP Protocol, G.711 & H.323 strong troubleshooting knowledge.
- Maintaining and administrating large ICT Infrastructures (ie. Switches, routers, firewalls, load balancers management).
- Network management and troubleshooting tools such as Cisco Collector, Wireshark, TCPDUMP etc.
