Technical Support Specialist - Network & Security (Work from Home)

Overview

Drive innovation in cybersecurity, software development, and big data technology as part of our award-winning IT team. You can play a critical role as part of a global agile team for Bell Canada, Canada’s largest telco, media, and tech company. We know our success is fueled by our people, so we empower our Qmunity and provide a workplace where you can flourish and grow.

We offer premium benefits, including:

• Home-based Setup
• Miscellaneous allowances, performance-based bonus, and yearly increase
• HMO from day 1 for you + 2 free dependents
• 6 months paid maternity/ 15-days paternity leave
• Company-sponsored training and upskilling, and career growth opportunities!

Responsibilities

• Support the Delivery Customer Solutions Engineering Team during implementation of customer-centric solutions
• Co-ordinate with multiple Bell teams and customers to support installation of Voice and Data services
• Build knowledge of the specific products within their business group and understand how the critical end-to-end processes fit together
• Continually seek ways to improve internal processes - Identify problems and help solve them.
• Collect and provide customer information to assist internal Bell teams, such as Sales and Marketing
• Process the appropriate request forms related to both Bell network and customer network builds
• Identify revenue generating opportunities and communicate the opportunities to the Sales team

Qualifications

Core Competencies (Must-have Competencies)

• 3-5 years of experience with IP Networking
• 3-5 years of experience with network routing protocols such as: Firewall protocols and mechanisms, IP VPN, BGP, OSPF, DHCP, EIGRP, SIPT
• 3-5 years of experience in Hands on/Lab work completed in routing and switching
• Excellent organizational and time management skills, able to prioritize work task
• Strong interpersonal, teamwork and Leadership skill Bell Customer Interaction

Complementary Competencies (Good-to-have Competencies)

• Strong verbal and written communication skills
• Ability to learn and develop skills in a dynamic environment
• Ability to establish and maintain effective working relationships with a network of stakeholders
• Working knowledge of PC software and Microsoft Office (MS Excel & Word), PowerPoint and Visio knowledge is an asset

Educational Qualification

• Bachelor’s Degree

Work Conditions

• Work from Home
• Night Shift (9PM – 6AM MLA)
• Amenability to working on weekends if needed

If this role sounds exciting to you, click APPLY NOW!