At TalentWorldGroup, we believe in thinking globally and expecting amazing. As a revolutionary multilingual contact center, we are committed to reinventing professional home-based work and building the workplace of the future. We are a people-first company offering flexible, long-term, and rewarding opportunities for driven professionals.
Position Overview
We are currently seeking experienced, technically skilled professionals to join our remote call center operations. Native-level fluency is required in Italian. This role is part of a premium home-based project, involving first-level support through both inbound and outbound services. You will be the first point of contact for customers seeking assistance with our products, services, or technical issues.
Key Responsibilities
Respond to and manage incoming customer requests via phone
Serve as the first and single point of contact for technical inquiries and general support
Provide fast, prioritized assistance to key customers
Manage call-back services and follow-up communications
Log and classify all customer interactions (received, attended, abandoned)
Analyze call data and report service activity and feedback
Monitor and control real-time call center operations
Maintain call history and resolution tracking
Support documentation management and internal communications
Coordinate external communications with relevant institutions or partners
Requirements
Technical Background: Intermediate-level vocational training or previous experience in technical customer service, preferably in electronics, machinery, or industrial sectors
Software Knowledge: Proficiency in Salesforce and standard office software (spreadsheets, calculation tools)
Communication & Organization: Strong phone etiquette, accurate documentation, and the ability to work efficiently with discretion
Professionalism: Familiarity with institutional/business protocol; ability to handle formal communication and administrative tasks
Language Proficiency: Fluent English plus native-level fluency in Italian.
Required Tools
Internet: Broadband with wired Ethernet connection
Hardware:
Processor: Minimum 1.8GHz (64-bit preferred)
RAM: 8GB or more
Storage: Minimum 10GB free
Screen resolution: 1920x1080 preferred
Wired USB headset
Operating System:
Windows 11 or later
Mac OSX 13 or later
Work Schedule
4 to 5 hours per day- Also the possibility of full time
Between 09:00 to 18:00 CEST
Monday to Friday
What We Offer
100% Remote Work
Flexible, Project-Based Assignments
Long-Term Collaboration Opportunities
Career Development Paths
Gamification Program (Earn bonuses, paid holiday hours)
Join Us
If you're tech-savvy, organized, and passionate about customer service, this is your chance to join a dynamic team building the future of remote work. Apply now and help us deliver amazing service across the globe.
Application Deadline: 05/12/2025
