Technical Success Manager

Your Opportunity:

As a Technical Success Manager (TSM), you will be responsible for the technical relationship with our customers, serving as their technical advocate and helping extend coverage at scale for our Mid-Market segment. Your role is pivotal in facilitating customer adoption and realising platform value through focused engagement and collaboration.

What You'll Do:

• Customer Support & Adoption:
• Assist during the onboarding process, address initial challenges, and help achieve committed consumption levels.
• Conduct training sessions and create educational resources to empower users.
• Activity Management & Relationship Building:
• Aid in executing Mutual Activity Plans, monitor progress, and contribute insights for identifying growth opportunities.
• Build and maintain relationships with technical stakeholders, understand their goals, and support them to enhance satisfaction.
• Value Communication & Updates:
• Assist in developing business cases for expansion and quantify solution impacts through regular reporting.
• Keep users updated on new features and provide training for ongoing proficiency.

This Role Requires:

• Technical Knowledge:
• Working knowledge of Kubernetes, Cloud (AWS, Azure, or Google Cloud Platform), and/or Observability Platforms.
• Familiarity with programming languages such as Java, PHP, .NET, Ruby, Node.js, Python, or SQL scripting is beneficial.
• Experience & Communication Skills:
• Experience in customer-facing roles within the SaaS or tech sectors.
• Skilled in communicating technical concepts clearly and building strong relationships.
• Solution-Oriented & Collaborative Approach:
• A proactive attitude toward problem-solving and customer success.
• Ability to collaborate across teams; proficiency in a European language is advantageous for EMEA customer collaboration.

Please note, sponsorship is not available for the position and we require candidates to be based in Ireland, ideally with convenient access to Dublin.

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy