Job Description
This position will support the United States and Canada customer base, our team operates within four time zones, with work shifts assigned based on business need between 8 am - 8 pm ET. This position will specifically covering the Eastern Time Zone shift (8-5 ET).
As an Online Technical Support Engineer, you will provide remote post-sales technology support and technical services to external customers and/or internal field personnel utilizing remote diagnostic capabilities. This includes reactive actions that result in a timely and cost-effective problem resolution for customers and proactive preventive actions. As an Online Technical Support Engineer, you will help customers with questions regarding Gas Chromatography (GC), Gas Chromatography - Mass Spectroscopy (GC/MS), and Inductively Coupled Plasma Mass Spectroscopy (ICPMS). Specifically for GC/MS, experience must include GC/SQ and GC/QQQ. Experience with GC/QTOF and ICPMS would be a plus, or the candidate would be required to attend service training for these in the future.
Responsibilities include in-depth technical support, remote troubleshooting of customers’ applications, positioning consulting and education services, using telephone, chat and remote internet collaboration or e-Learning platforms.
May support 3rd party products and occasionally visit customer sites, must be able to travel occasionally for technical training.
You will also leverage post sales interactions with customers to probe and qualify further revenue opportunities and provide highly qualified leads to Agilent sales teams.
Qualifications
Must have completed all required course work to obtain a Bachelors, Masters or other University degree in Chemistry, Biochemistry, Biology, Microbiology or similar science focused field highly preferred; may consider an equivalent combination of education, training and experience.
5+ years of relevant experience with Agilent analytical instrumentation; including hardware, software and applications.
5+ years practical experience using and/or supporting Gas Chromatography and Atomic Spectroscopy products; GC, GCMS (SQ + QQQ), ICP-MS and related products.
Logical troubleshooting skills.
Ability to make decisions and juggle multiple competing priorities, demonstrated multi-tasking skills.
Excellent verbal and written communication skills.
Additional Details
La fourchette salariale au Canada de ce poste est de 78,560.00$ à 122,750.00$ CA par an, et le titulaire est admissible à des primes, à des actions et à des avantages sociaux. Nos fourchettes salariales sont déterminées en fonction du rôle, du niveau et de l’emplacement. À l’intérieur de la fourchette, la rémunération individuelle est déterminée par le lieu de travail et d’autres facteurs, notamment les compétences liées à l’emploi, l’expérience et les études ou la formation pertinentes. Au cours du processus d’embauche, un recruteur peut fournir des renseignements sur l’échelle salariale particulière d’un lieu de travail donné. Vous trouverez des renseignements complémentaires à https://careers.agilent.com/locations/americas/canada.This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least May 5, 2025 or until the job is no longer posted.The full-time equivalent pay range for this position is $41.27 - $77.38/hr USD in the US, or $78,560.00 - $122,750.00/yr CAD in Canada, plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.Travel Required:
OccasionalShift:
DayDuration:
No End DateJob Function:
Services & Support
United States only
