United States onlyJOB SUMMARY:The DI-OPS Engineer – Tier II will support our Splunk Managed Services team in the continuous management, administration, and troubleshooting of Client Splunk Enterprise Deployments and Applications. In addition, they will be supporting the Splunk Managed Services team in the continuous monitoring of security threats identified by our client’s Splunk environments. As a DI-OPS Engineer – Tier II, you will work directly with our Splunk Managed Services clients in understanding their Splunk needs, whether that be simple help in building queries and dashboards, to more complex Splunk Enterprise administration and troubleshooting of their platforms. Zivaro’s Managed Splunk offering is rapidly growing and accelerating offering within Zivaro’s solution toolbelt, and as a member of this team you will get to support some of Zivaro’s biggest and most critical Clients in the continuous support and betterment of their Splunk deployments and environments.
POSITION RESPONSIBILITIES:
- Analyzing security threats, providing recommendations, and escalating to Tier II engineers as required
- Working directly with clients to support their Splunk and Security needs
- Creation of summarizing incidents and alerts seen from Splunk environments as required
- Attending and participating in regularly scheduled client meetings to discuss trends seen in their infrastructure, cover changes made to the environment, and position opportunities for further betterment and growth of customer Splunk deployments
- Maintaining and creating runbooks and system description documents that outline a customer’s Splunk Architecture and routine administration/version/configuration/etc.
- On-call potential for critical client Splunk outages
- Other duties as assigned
QUALIFICATIONS:
ZIVARO is looking for a person who preferably has a minimum of an Associate degree in related field with a minimum of 2 years of professional/consulting services experience, or 4 years of equivalent experience, and hold a minimum of a mid-level Original Equipment Manufacturer (OEM) certification. Years of experience can outweigh education and certifications. Furthermore, this person has experience consulting other companies on technical subjects to optimize profitability and efficiency and drive outcomes.
YEARS OF EXPERIENCE: +2 years of experience or more in Splunk or IT SecurityEDUCATION: Associates Degree in related field, Splunk Administration Certification preferred SECURITY CLEARANCE: N/A
U.S. Citizenship is required for all positions at Zivaro, due to security clearance and government/federal contracts held by Zivaro. EEO STATEMENT Zivaro, Inc. is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Zivaro prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
