Mexico + 1 moreThis is a remote position.
Schedule: M-F 8:00-5:00 Pacific time Customer Interaction: Answer and manage incoming calls, emails, and chat inquiries in a courteous and professional manner.
Scheduling and Calendar Management: Schedule appointments, manage calendars, and coordinate meetings for clients and team members.
Information Management: Provide accurate information about products, services, and company policies to customers and clients.
Message Taking: Record and relay messages accurately and promptly to the appropriate team members.
Problem Solving: Address client and customer concerns, resolving issues or escalating them as necessary.
Administrative Support: Perform basic administrative tasks such as data entry, file organization, and documentation.
CRM Updates: Maintain and update customer information in the Customer Relationship Management (CRM) system.
Multitasking: Manage multiple communication channels and prioritize tasks effectively.
Requirements
• Excellent phone and written communication skills
• Experience with CRM systems
• Customer service experience
• Must be fluent in both English and Spanish
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Spain
