Brazil onlyJob Description
Can you coordinate schedules in a dynamic environment and communicate the plan effectively?
Work as a Service Scheduling Coordinator with a talented team that embodies Agilent’s service organization's core values: Speed, Focus, Accountability, Uncompromising Integrity, Innovation & Contribution, Trust, Respect & Teamwork.
A successful person in this position will be accountable for scheduling the right resources to meet customer needs, thriving in a dynamic and fast-paced work environment, communicating and keeping customers updated on the status of on-site visits, addressing customer issues with prompt attention and exceptional professionalism, behaving in a manner that results in a positive customer experience, keeping accurate and timely records of resource availability and commitments, documenting the handling of each service call accurately and in a timely manner in the service database, demonstrating sound business judgment when prioritizing and managing competing priorities, and interacting with District Managers to understand the service strategy for the district.
Qualifications
- Bachelor's Degree in Pharmaceutical Chemistry or related field.
- 1-2 years of customer service experience is required to enter this level.
- Advanced English.
- Technical knowledge of Agilent Instruments – Desirable.
- Customer-first attitude.
- Comfortable adapting to changing technology.
- Demonstrates strong planning, coordination, and organizational skills.
- Detail-oriented, multitasker who can work with interruptions.
- Demonstrates effective interpersonal and cross-functional collaboration skills.
- Communicates effectively at all levels of the organization.
- Takes ownership, problem solves, and drives resolution of each situation.
- Has negotiation skills to deal with involved parties and find the best solution balancing customer and business interests.
