Service Enablement Specialist

Location: United States – 100% Remote (EST & PST)

*This position is remote and not eligible for relocation. All positions must reside within the country listed within this job description. There are 2 openings for this role, seeking one person in EST and one person in PST

Salary: DOE & Geographic Location

A little bit about us:

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale.

About the Role:

Job Summary: The Services Enablement Specialist is responsible for supporting the administrative aspects of service delivery and training programs. This role focuses on coordinating training logistics, maintaining documentation, and assisting with quality assurance activities to ensure smooth and efficient service operations.

About you:

• Familiar with end-to-end Customer/IT support processes 

• Adjusts easily to new or changing circumstances.

• A collaborative utility player mentality (low ego) with a proactive sense of curiosity

• Focuses on achieving results that promote business success.

• Demonstrate proactive and professional communication skills with all stakeholders and partners

• Maintain a professional, adaptable, and respectful manner

• Provide high quality service to all users  

Responsibilities:

Administrative Support:

• Coordinate logistics for training programs, workshops, and e-learning courses, including scheduling, materials preparation, and participant communication.

• Maintain and update training materials, ensuring they are current and aligned with company strategies and best practices.

• Assist with onboarding programs for new hires, ensuring they have access to necessary resources and information.

Quality Assurance Support:

• Assist in conducting testing and inspection of services to identify issues and ensure compliance with quality standards.

• Support the development and implementation of quality control procedures and policies.

• Help monitor service quality and gather data for analysis to identify areas for improvement.

Training & Enablement:

• Create and deliver advanced training programs, workshops, and e-learning courses for customer-facing teams.

• Develop onboarding programs for new hires to accelerate their ramp-up time and ensure they are equipped with the necessary skills to deliver high-quality service.

• Collaborate with subject matter experts (SMEs) to create training materials that are aligned with company strategies, service offerings, and best practices.

Collaboration & Stakeholder Engagement:

• Work with cross-functional teams (internally and externally) to support enablement strategies and ensure consistent service standards.

• Assist in identifying skill gaps and training needs and support targeted learning initiatives.

• Provide coaching and mentorship to enhance the skills of service professionals and track training completion rates.

Reporting & Documentation:

• Document known defects, solutions, and recommendations for continuous quality improvement.

• Create and maintain detailed reports on training outcomes, service quality assessments, and performance metrics.

Success Metrics:

• Efficient coordination and execution of training programs.

• Accurate and up-to-date training materials and documentation.

• Reduced ramp-up time for new hires and improved onboarding experiences.

• Improved service quality standards and customer satisfaction.

• Positive feedback on administrative support and service delivery improvements.

Your Expertise:

• Education: A bachelor's degree in a relevant field such as Business, Education, or Communications. Equivalent experience will also be considered.

• Experience: 5+ years of experience in training, quality assurance, or enablement, ideally in a services or customer-facing role.

• Skills: Strong organizational skills, attention to detail, proficiency in Google Workspace, ability to work cross-functionally.

• Desired Attributes: Problem-solving, adaptability, team player.

We’ve got you covered:

• Competitive salary + performance bonus

• Flexible time off

• Sick leave

• Up to 100% employer - paid healthcare benefits (medical, dental, vision)

• 100% paid parental leave - up to 16 weeks (eligible after 1 year of employment)

• $1,200 Learning & development allowance (annually)

• $1,200 Health & Wellness allowance (annually)

• Employee referral program

• 401k match up to 4%

• 12 paid holidays annually

Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidate verifying their eligibility to work in the United States and passing a complete background check.