At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!
What We Do…
We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
And today, we’re the world’s leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.
About the Senior People & Culture Administrator role
As Senior HR Administrator, you will drive operational excellence across our Global People & Culture function by managing HR systems, streamlining processes, and delivering comprehensive administrative support to our international teams.
This is a hands-on role, managing one direct report. The position calls for a technical expert who combines meticulous attention to detail with proven HR systems expertise.
What you will do...
Administration
Manages HR administrative operations including employee records, documentation, and HR shared service desk inquiries
Ensures prompt resolution of employee inquiries, reviewing service desk metrics to optimise response times and service quality
Provides core administrative support to the Global P&C team on projects and processes, including onboarding, off-boarding, and employee lifecycle events
Supports the P&C team with process optimisation
Processes payroll changes, including new hires, terminations, salary adjustments, and benefits enrolments
Assists in developing and updating HR policies and procedures
Systems & Data
Maintains HR systems including HRIS, engagement platform, and ATS
Ensures HR data accuracy and completeness alongside P&C Administrator
Provides technical expertise and training on HR systems
Reporting & Governance
Generates and analyses HR reports and metrics for management review
Creates insights from HR data to support decision-making
Maintains data security and privacy standards
Monitors compliance with HR systems protocols
Ensures compliance with employment laws and regulations
What you have...
Experience: Extensive experience in international HR Administration; experience as a Team Lead is preferred
Communication skills: strong communication and collaboration skills; the ability to communicate complex data and technical information
Attention to detail: detail-oriented and high degree of accuracy
Technical skills: demonstrated experience with international HR systems and databases; proficiency in the Microsoft Excel, Word and Powerpoint (or equivalent)
Time management: excellent organisational and time management skills
Analytical skills: ability to problem solve and analyse information
Data security & confidentiality: commitment to handling confidential information with discretion
Working Arrangements:
Hybrid role with 2-3 days in office per week
Occasional early morning or evening calls to accommodate global time zones and global team meetings
Our Perks & Benefits:
Private healthcare for you and up to 2 qualified dependents on day 1
Mental health and well-being initiatives
Generous parental (including secondary) leave policy
Paid birthday, study and volunteering leave every year
Sponsored social clubs, team events, and celebrations
Employee Resource Groups (ERG) to help you connect and get involved
Investment in your personal growth offering training for your advancement
Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.