Senior Director, Implementation

From intake to outcomes, CareMetx is dedicated to delivering industry-leading patient access solutions and support services that help patients quickly start and stay on specialty therapy treatments. We provide scalable, efficient digital hub services for pharmaceutical companies and healthcare providers, streamlining workflows with seamless integration for patient enrollment, consent, and prior authorization. Our best-in-class patient support services enhance every step of care, connecting patients, providers, and brands to drive better outcomes and accelerate time-to-therapy.

Job Title: Senior Director, Implementation

POSITION SUMMARY:

As a senior director, you would provide strategic leadership and direction to 2 to 4 managers or directors responsible for teams implementing IT solutions for clients. You'd guide your teams in understanding client needs, setting project goals, and ensuring successful implementation. This position will manage 2-4 high-performing managers or directors leading implementations teams of engineers including developers and QA. The senior director will focus on scaling the implementations by improving the Implementation process, responsible for quality deliverables, and resolving roadblocks for the team.

PRIMARY DUTIES AND RESPONSIBILITIES:

SCOPE: Full Functional Ownership and 2-4 Teams, represents larger function when needed, focus-shift to external within the organization and our customers

• Recruiting and Onboarding
• Architect dynamic talent reservoirs, ensuring the organization can swiftly scale and pivot in response to evolving market needs, all while maintaining a premium talent bench.
• Drive strategic alliances in the talent sourcing space, leveraging relationships and insights to maintain the organization's pole position in the talent race.
• Team Management and Performance Enhancement:
• Partner closely with executive leadership, offering guidance on organization design, talent optimization, and change management, aligning them with multiyear business strategies.
• Spearhead the adoption innovative technologies and solutions to transform and elevate talent processes across the organization
• Data-Driven Insights
• Facilitate the use of predictive analytics to craft talent strategies and optimize workforce planning.
• Monitor and optimize the ROI of talent initiatives, and deployment.
• Champion strategies to ensure alignment with overarching business outcomes and drive collaboration with executive team to make informed decisions.
• Technical Oversight & Strategy
• Build strategic partnerships with external organizations, academic institutions, and industry leaders to stay abreast of the latest in talent management techniques and technologies.
• Engage in research collaborations and mentorship programs, ensuring access to evolving tech talent pipelines.
• Cultural Advocacy & Alignment
• Facilitate alignment of all talent initiatives with the company's overarching mission, vision, and values.
• Uphold the highest standards of ethics in all talent management practices, ensuring adherence to legal and regulatory mandates.
• Information Management and Dissemination:
• Craft and deliver compelling narratives to senior leadership and stakeholders, detailing talent strategies, initiatives, and outcomes.
• Facilitate the creation of efficient structures for impactful data dissemination
• Continuous Improvement
• Oversee organizational design, ensuring alignment with evolving business landscapes
• Advocate for and secure investments for revolutionary talent development programs and platforms.
• Strategic Leadership & Organizational Development
• Shape organizational decisions through evidence backend talent insights
• Architect adaptable talent models, supporting growth, and varied business demands
• External Collaborations & Partnerships
• Cultivate strong relationships with external partners, tapping into advancements and setting the organization at the forefront of talent management.
• Personal Growth & Learning
• Take on a pivotal role in long-term workforce planning, aligning efforts with multi-year strategic business goals.
• Remain a step ahead by pinpointing future talent trends and needs, positioning the organization for sustained success
• Implementation Specific Responsibilities
• Manage implementation and partner teams to ensure the schedules for delivery are actively managed and communicated
• Proactively drive partnerships with cross-departmental/cross-organizational teams to prepare and enable Technology teams to deliver solutions more efficiently, more effectively, and on the needed timelines
• Drives efforts to instill, develop, mature, and maintain Best Practices across Technology teams
• Takes ownership of larger organizational responsibilities and special projects acting on behalf of Senior Leadership in Technology space
• Proactively investigates and implements new measures & monitors to drive earlier detection of potential issues and leverages data to teach teams to build more resilient systems.
• Responsible for contributing functional strategies that are aligned to and best enable the organizational goals
• Change Leader: Lead by example, lead through education, lead through demonstrating a deep and broad pool of experience that can be adapted to new situations
• Develop cross-organizational relationships to identify, develop, and/or deliver process, tooling, and people changes to drive better organizational outcomes
• Make decisions on which 3rd party vendors we need to do business with to achieve our desired outcomes, developing business plans in collaboration with peers, getting plans approved, and implementing them
• Leverage your deep and broad domain, industry, product, technical, and process knowledge to provide targeted instruction for your direct reports to close their gaps and in developing strategies to tackle functional, organizational, and Business objectives
• Represents Caremetx and Technology with our customers, comfortable in working sessions, strategy sessions, sales meetings, and in accountability meetings (defects, failures to deliver, etc.)
• Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled.
• Performs other related duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

1. Previous experience in a specialty pharmacy, medical insurance, reimbursement hub experience, physician’s office, healthcare setting, and/or insurance background preferred
2. Two or more years as a Director with experience managing multiple teams

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

1. Excellent verbal and written communication skills
2. Ability to multi-task and adapt to changing priorities
3. Proficient keyboard skills
4. Competency in MS Word and Excel
5. Knowledge of HIPAA regulations
6. Detailed oriented and highly organized
7. Excellent interpersonal skills
8. Knowledge of pharmacy benefits, and medical benefits
9. Global understanding of commercial and government payers preferred
10. Ability and initiative to work independently or as a team member
11. Ability to problem solve
12. Customer satisfaction focused
13. Core Competencies

Communication Expert

Ownership Advanced

Accountability Advanced

Adaptability Advanced

Innovation Advanced

Leadership Expert

Team Building Expert

Conflict De-Escalation Advanced

Troubleshooting Expert

Strategy Expert

1. Core Skills

Time Management Expert

Administration Advanced

Project Management Advanced

SDLC Advanced

Career Planning Expert

Functional Domain Knowledge Expert

Business Domain Knowledge Expert

Vendor Management Advanced

Data Analysis Proficient

Risk-Based Decisions Advanced

1. Other duties as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit

The employee must occasionally lift and/or move up to 10 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Schedule

Must be flexible on schedule and hours

Overtime may be required from time to time

Must be willing to work weekends if required to meet company demands

CareMetx considers equivalent combinations of experience and education for most jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.

At CareMetx we work hard, we believe in what we do, and we want to be a company that does right by our employees. Our niche industry is an integral player in getting specialty products and devices to the patients who need them by managing reimbursements for those products, identifying alternative funding when insurers do not pay, and providing clinical services.

CareMetx is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.