We seek a remote SaaS Delivery Manager to lead client implementations, ensure smooth onboarding, and drive long-term success with our SaaS product. As a key player in our small, boutique US company, you’ll work directly with clients ranging from startups to Fortune 100 companies to ensure they maximize the value of our software. This role requires a strong project manager with a people-first approach, capable of managing multiple projects while building lasting client relationships.
What You’ll Do
SaaS Implementations – Own the end-to-end delivery process, from kickoff to onboarding, ensuring timely and successful deployments.
Manage Client Relationships – Serve as the main point of contact, address concerns proactively, and help clients achieve their goals with our software.
Drive Project Success – Track scope, budget, and timelines using PM tools.
Gather & Document Requirements – Work closely with clients to define their needs, create test cases, and guide them through UAT.
Monitor & Optimize Client Experience – Track system usage, troubleshoot issues, and provide strategic recommendations for success.
Testing – Conduct simple functional testing of deliveries and new features.
What We’re Looking For
Around 3 years of experience in delivery and project management within SaaS or tech.
Client-facing expertise – Comfortable engaging with stakeholders at all levels, from startups to enterprise clients.
Strong PM skills – Proven ability to manage projects, coordinate teams, and track progress using tools like Monday.com, Smartsheet, or MS Project.
Excellent communication – Strong verbal and written English skills to foster collaboration and provide clear updates.
Proactive & Detail-Oriented – Able to anticipate client needs, document processes, and ensure smooth execution.
Nice to Have
Business analysis experience – Writing requirements and documentation.
Data management skills – Familiarity with Excel, Access, or BI tools for reporting and analysis.
We Offer
A full-time, remote job with a 40-hour workweek, US hours Monday through Friday, and excellent prospects for long-term growth in a dynamic, client-focused SaaS environment.
