QA Engineering Manager

Blue Light Card. Individually great, together unstoppable

The Role and the Team

We’re looking for a QA Engineering Manager who’s passionate about people, quality, and continuous improvement. You’ll create an inclusive, supportive environment where engineers and testers can thrive — championing automation, embedding best practices, and fostering a culture where quality is everyone’s responsibility.

At Blue Light Card, we build meaningful digital experiences for the everyday heroes who keep our communities safe, cared for, and thriving. Quality is central to everything we do — and as we grow, we’re scaling that impact by delivering reliable, accessible, and high-performing systems.

Collaboration is at the heart of our work, we partner closely with the Product team in an agile squad structure, focusing on key outcomes such as share of wallet, personalisation, member growth & engagement, and platform evolution.

What You’ll Do

• Lead and inspire a high-performing QA team, fostering a safe, inclusive and supportive culture

• Embed quality thinking across our squad's, ensuring QA is a shared responsibility from ideation to release

• Champion test automation, performance, observability and secure-by-design thinking across our systems

• Evolve tools and frameworks that support fast, scalable and confident delivery

• Collaborate with Engineering, Product and Platform teams to deliver reliable, member-focused solutions

• Track and use quality metrics to drive continuous improvement and build a learning culture

• Contribute to strategic planning by balancing delivery goals with quality, cost, and compliance considerations

• Represent QA at a leadership level, aligning team goals with wider business and technology priorities

What You’ll Bring

• Proven leadership experience building and growing high-performing QA or engineering teams across multiple projects

• A deep understanding of functional and non-functional testing, with hands-on experience designing, writing and reviewing automated tests

• Confidence in guiding and coaching others, especially platform and product teams, without stepping in to do the work for them

• A collaborative mindset with experience partnering across Engineering, Product and Design to embed a quality-first culture

• Familiarity with test planning and scenario development as part of day-to-day delivery

• A working knowledge of performance, security, and observability testing in modern systems

• A background in product-led, fast-growing environments where quality and speed go hand in hand

• Perspective gained from working in more than one organisation, bringing fresh ideas and best practices

Our Culture

Our mission is simple – make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It’s what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service.

We don’t just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special.

We’re committed to building a diverse and inclusive team where everyone feels they belong. Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve.

We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers – either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team, we aim to be flexible, but we aren’t able to offer fully remote working.

What We Offer

• Hybrid working and flexible hours

• 35 hour working week

• Free parking and EV charging onsite at HQ

• 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days

• A company bonus scheme

• Your own Blue Light Card and exclusive access to thousands of discounts

• Generous funded BUPA medical insurance covering pre-existing conditions

• Group auto-enrolment pension plan

• Enhanced parental leave and absence leave

• Healthcare cashback plan

• Employee assistance programme (including mental health support) and mental health first aiders

• Great social events e.g., festive party, summer party, team socials, sports matches

• Regular company-wide recognition events e.g. Monthly Light’s Up and The Shine awards

• Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks/snacks)

• Onsite gym at HQ (including access to free HIIT & stretch classes)

• Strong learning and development culture