This is a remote position.
- Configure client data (across multiple complex systems).
- Continuously expand knowledge of our product line.
- Always deliver exceptional customer service.
- Answer all questions and address all concerns that the customer may have.
- Help customers determine which product is the right choice for them.
- Demonstrate product functionality accurately and completely.
- Accurately communicate all technical specifications.
- Follow up with potential customers.
- Offer related products and services to new customers.
- Management of ongoing customer activity/projects.
- Provide training on our products both internally and to customers.
- Perform customer hardware troubleshooting.
- Assist the customer support team with complex/escalated tickets.
- Management of our technical documentation (Help Center) including writing new articles, editing existing articles.
Requirements
- Strong mastering of the product features.
- Strong written and verbal communication skill
- Highly desired - some photo/video editing skills to be able to produce nice screenshots, product images, customer tutorials, etc
