Product Management and Operations Specialist (Health Research Team)

Milliman is seeking an experienced Product Management and Operations Specialist to join our Health Research Team (HRT). The ideal candidate will possess strong organizational skills and exhibit excellent communication abilities. The person in this role will have direct, daily client contact with numerous Health Research Team members, other Milliman professionals, and outside contacts. This position reports to the Health Research Team’s Senior Manager, Operations.

Who We Are

The Health Research Team supports Milliman products and practices in a variety of capacities. These include but are not limited to financial functions, client support, project management, data engineering, and data analytics services. As a shared service team, we pride ourselves in delivering high quality, timely support to Milliman’s clients, consultants, and leadership teams.

Job Responsibilities

• Develop deep subject matter expertise in Milliman Health products and tools, managing conversations with consultants and clients through the full cycle licensing process
• Craft, refine, and execute strategy, including managing changes in mature products with complex dependencies
• Communicate and work collaboratively with technical and non-technical stakeholders
• Monitor and analyze operational processes to identify areas for improvement
• Implement and maintain efficient workflows to enhance productivity and accuracy
• Develop and document standard operating procedures (SOPs) to ensure consistency and compliance.
• End to end product licensing and fulfillment including tracking and renewal of licenses
• Ensuring all licensing agreements and associated documents are properly executed and maintained
• Help desk support (e.g., triaging inquiries and directly answering questions related to product licensing)
• Support special projects and initiatives as assigned

Minimum requirements

• 5+ years of proven work-related experience in an operations role, preferably in a professional services or consulting environment
• Proficiency in Microsoft Office Suite, particularly Excel, Word, Outlook, SharePoint, and Teams
• Detailed-oriented with a focus on accuracy and quality
• Thrives in a fast-paced environment
• Adaptable/Flexible: Skilled at adjusting priorities and working under pressure
• Ability to prioritize and manage concurrent projects with attention to project deadlines
• Ability to work independently and as part of a team in a fast-paced environment
• Excellent verbal and written communication skills
• Strong decision-making skills, with the capacity to evaluate options and make sound judgments independently
• Commitment to ongoing professional development and a growth mindset
• Continuous improvement mindset: Proactively seeks opportunities for improvement and innovation
• Strong analytical and problem-solving skills
• Strong organizational and time-management skills

Competencies and Behaviors that Support Success in this Role

• Bachelor’s degree preferred in business administration, operations management, project management, or other related field. Commensurate work experience will be considered.
• Experience in product licensing and/or access fulfillment processes
• Experience with software development lifecycle, project management
• Familiarity with health claim and enrollment data sets
• Established relationships with US health payers, provider organizations a plus
• Experience with Client Relationship Management systems (e.g., Salesforce, Dynamics CRM) and/or EFT site management
• Ability to comfortably lead / facilitate meetings by asking value-add questions and providing meaningful input

The Team

Milliman is one of the leading experts in healthcare financing and delivery. We advise clients on a wide range of issues—from assessing the impact of healthcare reform on organizations or populations to streamlining operations while advancing the quality of patient care. Our consulting work is supported by a powerful toolkit of data analytics solutions and informed by the most trusted, comprehensive set of cost guidelines in the industry. 

Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.

Location:This is a remote position.

The expected application deadline for this job is June 26, 2025.

Salary: The salary range is $­­­­­87,000 - $222,000, depending on a combination of factors, including but not limited to education, relevant work experience, qualifications, skills, certifications, location, etc. If overall experience is 5 years the range would be $87,000 - $177,000; for experience 10 years or greater, the range would be $109,000 - $222,000.

Benefits:

We offer a comprehensive benefits package designed to support employees’ health, financial security, and well-being. Benefits include:

• Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners.
• Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
• 401(k) Plan – Includes a company matching program and profit-sharing contributions.
• Discretionary Bonus Program – Recognizing employee contributions.
• Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.
• Paid Time Off (PTO) – Begins accruing on the first day of work.
  • Full-time employees accrue 15 days per year.
  • Employees working less than full-time accrue PTO on a prorated basis.
• Holidays – A minimum of 10 observed holidays per year.
• Family Building Benefits – Includes adoption and fertility assistance.
• Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria.
• Life Insurance & AD&D – 100% of premiums covered by Milliman.
• Short-Term and Long-Term Disability – Fully paid by Milliman.

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)