Costa Rica only- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
The Global Payroll & Benefits Specialist is a key member of our Human Resources team, responsible for ensuring accurate and compliant payroll processing for over 600+ employees across North America, EMEA, LATAM, and Australia. This role also involves effective administration of North American benefit plans. Reporting to the Senior Director, People Operations, you will support global payroll and benefits changes, assist employees with queries, and contribute to special projects.
What You Will Do:
- Manage end-to-end payroll for salaried employees globally.
- Assist in the year-end payroll process across all regions.
- Support reconciliation processes and resolve payroll discrepancies.
- Ensure smooth onboarding, offboarding, and changes in payroll, retirement, and benefit systems.
- Update payroll records with changes in exemptions, benefit coverage, savings deductions, job titles, and department/division transfers.
- Respond to employee inquiries about payroll procedures and benefits.
- Assist with general ledger reconciliations and vacation accruals.
- Stay updated on global tax and regulatory changes.
What You'll Bring:
- Post-secondary degree/diploma in Human Resources, Business Administration, Accounting, or equivalent experience.
- 3+ years of relevant payroll experience in a diverse, complex operation; global payroll experience is an asset.
- Payroll certification required, or equivalent experience.
- Excellent knowledge of payroll systems; experience with UKG or similar in-house systems.
- Strong analytical skills, attention to detail, and accuracy.
- Excellent verbal and written communication skills.
- Proficiency in Excel (VLOOKUPs & Pivot Tables).
- Ability to multitask and stay organized in a fast-paced environment.
- Strong numeracy skills; passionate about numerical data and complex calculations.
- Proficiency in English required.
Success Factors:
1-3 Months
- Start processing a few payrolls under supervision.
- Respond to employee inquiries about payroll procedures and benefits.
- Company-specific payroll software UKG/CloudPay.
- Detailed understanding of global tax and regulatory changes.
- Training on the different countries’ payroll process.
- How each country's payrolls are processed.
4-6 Months
- Manage end-to-end payroll for salaried employees globally.
- Assist in the year-end payroll process across all regions.
- Support reconciliation processes and resolve payroll discrepancies.
- Ensure smooth onboarding, offboarding, and changes in payroll, retirement, and benefit systems.
- Advanced features of payroll software.
- Strategies for optimizing payroll and benefits administration.
- Complex payroll adjustments.
- Comprehensive benefits enrollments and changes.
7 Months & Beyond
- Lead payroll and benefits process.
- Implement improvements to payroll and benefits processes.
- Handle escalated payroll and benefits issues.
- Industry trends and updates in payroll and benefits.
- Continuous improvement techniques.
- Strategic payroll and benefits decisions.
- Major changes to payroll and benefits policies.
- Handle the full Year end process
