This is a remote position.
Part-time role9 AM to 6 PM PDT (4 hours in between this schedule)
Commission Opportunities (after 90 days)
- Eligible after a 90 day probationary period. Then after $25 for each recurring client closed. Recurring clients are considered closed after 2 consecutive cleans completed.
Job Overview:
The ideal candidate will play a key role in supporting our sales process by handling consistent follow-ups, nurturing
leads, and maintaining client relationships to improve conversion rates. This position is remote and requires strong communication skills, attention to detail, and the ability to work independently.
Responsibilities:
● Follow-Up Management:
○ Call and text leads promptly to follow up on quotes and service inquiries.
○ Manage post-sales follow-ups to ensure client satisfaction and identify upselling opportunities.
○ Maintain a consistent schedule of follow-ups to keep leads engaged and increase conversion rates.
● Lead Nurturing:
○ Develop and maintain a systematic approach to nurturing leads through consistent communication.
○ Build rapport with potential and existing clients to enhance trust and long-term relationships.
○ Provide personalized responses to lead inquiries and concerns.
● Client Relationship Management:
○ Ensure clients receive timely updates and answers to their questions.
○ Address client feedback professionally and escalate issues when necessary.
○ Maintain an organized record of all communications and outcomes in the CRM system.
● Administrative Support:
○ Track and report follow-up activity and conversion rates.
○ Provide insights and suggestions to improve the follow-up and nurturing process.
○ Manage and organize lead lists for easy access and reference.
Requirements
- Proven experience in customer service, sales, or lead management.
- Strong communication skills, both written and verbal.
- Highly organized with excellent time management skills.
- Ability to work independently and meet deadlines.
- Experience using CRM software and other communication tools.
- Professional and friendly demeanor with a focus on customer satisfaction.
- Experience in the cleaning or home services industry is a plus.
- Familiarity with sales processes and lead conversion strategies.
- Ability to adapt to changing priorities and business needs.
Independent Contractor Perks
- Permanent work-from-home
- Immediate hiring
- Steady freelance job
