This is a remote position.
Standard Hours:Thursday, Friday: 4pm – 10pm
Saturday, Sunday: 10am – 6pm
Monday: 10am – 10pm
Tuesday, Wednesday: OFF
Company Overview
Join our fast-growing and dynamic property management company! We are dedicated to providing top-tier service to property owners and tenants while maintaining a professional and efficient work environment. We are currently seeking a highly organized and proactive Virtual Administrative & Maintenance Coordinator to oversee daily operations, manage personnel, and facilitate communication between tenants, property owners, contractors, and internal staff.
Job Description
As a Virtual Administrative Maintenance Coordinator, you will play a crucial role in ensuring smooth operations by managing incoming maintenance work orders, coordinating repair services, and supporting the internal team. The ideal candidate thrives in a fast-paced environment, has strong problem-solving skills, and can effectively communicate with multiple parties. If you have experience in administrative support, property management coordination, or maintenance scheduling, we want to hear from you!
Responsibilities
- Maintenance Coordination & Work Order Management:
- Oversee and manage 50-100 incoming maintenance work orders per week, ensuring timely response and resolution.
- Act as the primary point of contact for tenants, property owners, and contractors regarding maintenance requests.
- Assign work orders to appropriate vendors and contractors while tracking progress and completion.
- Train tenants on how to enter work orders
- Troubleshoot maintenance issues over the phone with tenants
- Ensure all parties are updated on work order statuses and follow up as needed.
- Handle urgent repair requests and escalate issues when necessary.
- Personnel & Vendor Management:
- Coordinate with internal staff, vendors, and contractors to ensure efficient workflow.
- Maintain positive working relationships with maintenance personnel and external service providers.
- Monitor the performance of contractors and vendors, addressing any service issues.
- Assist in scheduling and tracking vendor appointments, inspections, and routine maintenance.
- Administrative & Communication Support:
- Serve as the liaison between property owners, tenants, and contractors, ensuring clear and timely communication.
- Manage digital records and documentation related to maintenance requests and property updates.
- Assist with scheduling, email correspondence, and internal team coordination.
- Prepare and distribute tenant and owner notices regarding maintenance, inspections, and property updates.
- Support property managers with general administrative tasks as needed.
Requirements
- Experience in property management, maintenance coordination, or a related administrative role.
- Strong organizational skills with the ability to manage a high volume of tasks and priorities.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace (Gmail, Drive, Docs, Sheets, Calendar).
- Ability to problem-solve and make informed decisions independently.
- Comfortable working in a fast-paced, remote environment with minimal supervision.
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
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