Overview:
As a Video Remote Interpreter with LSA Video, Inc., you will be a key member of our team in facilitating language communication on a variety of assignments while having the chance to utilize the most advanced technology in the language services industry.
Responsibilities:
- Interpret through web-based VRI system
- Answering inbound calls in a timely manner
- Assist clients with basic troubleshooting (refer to manager or IT department if necessary)
- Provide superior customer service
Qualifications/Experience:
- Maintain (as applicable) compliance with any national, state, or local licensing and/or certification requirements
- Adhere to Code of Professional Conduct
- Attention to detail, while working in a fast-paced environment
- Strong oral and written communication skills in English and the target language
- Professional and positive phone manner with clients from all types of businesses
- Familiarity working in a windows environment (preferred)
- Experience with VRI systems(preferred)
- PC Trouble shooting skills (preferred)
- Previous interpreting experience (preferred)
VRI Technical Requirements:
PC Minimum Requirements
- Windows 8.1 or higher
- AMD A8 or Intel Core i5 or faster
- 4GB RAM
- 40 Mb free space on HDD
- High speed internet (5 Mbps Download / 5 Mbps Upload)
Recommended webcam
- PC - Logitech WebCam® C920 HD Pro or better
MAC Minimum Requirements
- Mac with Intel Core i5(5th Gen)
- Mac OS X ‘Yosemite 10.10 or higher
- 4GB RAM
- 40MB hard drive space Latest Firefox/Safari and Apple software updates
- High speed internet (5 Mbps Download / 5 Mbps Upload)
Recommended MAC webcams
- MAC- Internal iSight
- Logitech C920 Pro (recommended for best experience). Must be MAC compatible
RECOMMENDED USB HEADSET
- Plantronics USB Headsets
Backdrop
- Chroma key blue backdrop
- Width: 46 1/2” Min. height: 49 5/8 “ Max. height: 63 "
- www.TheWebAround.com (56” diameter)
Room Illumination
- All illumination should be artificial (Preferably incandescent light)
- We will test for optimizing lighting
LSA is passionate about what we do, which is helping people thrive in an increasingly global environment! If interested, please apply and include a copy of your resume, which emphasizes your interpreting experience.
