United States onlyThis is a fully remote position. Employees must be located in Idaho, Nevada, or Utah (applicants outside of Iowa will not be considered). The starting wage is $16.00/hour ($17.00/hour for bilingual candidates) with weekly pay, PTO, and benefits available after 30 days of employment. Work hours are Monday-Friday 10:00am-7:00pm Mountain Time/9:00am-6:00pm Pacific Time with the potential for overtime.
Position Responsibilities may include, but not limited to
- Handle incoming Care Managers and client calls regarding account statuses inquiries
- Troubleshoot and deescalate callers as needed for account issue resolution
- Occasional follow-up with outbound calls or emails for the purpose of securing correct information needed to start new clients or continue current clients
- Utilization of portal system to create new clients and update existing clients within database system
- Coordinate with internal business partners including but not limited to Intake, Revenue Cycle, Logistics, and Customer Care
- Document all conversations within client information database
Required Skills and Experience
- High school diploma or equivalent
- Ability to problem solve issues in a timely manner utilizing various resources as needed
- Strong organizational, time management, and attention to detail for quality purposes
- Excellent communication skills for both verbal and written communications
- Ability to adapt to change frequently based on new policies, processes, and procedures
- Professionalism, self-motivation, reliability, integrity, initiative, and a positive team attitude
- Sincerity and passion for helping people
- Above average computer skills: Microsoft Office, Excel, ability to learn company client database
- Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required - Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits
- Must have a quiet workspace that is free from distraction
Preferred Skills and Experience
- Some college experience
- Previous experience working with HIPAA policies and procedures
- 1+ years' previous data entry experience
- 2+ years' previous Customer Service Call Center experience
Physical Requirements
- Repetitive motions that include the wrists, hands and/or fingers
- Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
- Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.
EEO
Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.
