Helpdesk Associate- REMOTE

Req ID: 325652

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

Day to Day job Duties: (what this person will do on a daily/weekly basis)

• General L1 technical support for hardware and MS Office packages

• Answer technical support calls, resolving and escalating to other support groups

• Provide support based on email and self service requests.

• Document troubleshooting steps and detailed description of the customer incidents and requests

• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)

• Minimum of 1 year of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience
• Minimum of 1 year of technical troubleshooting experience

Travel: No Travel required

Degree: High school diploma or equivalent required

Nice to Have; (But not a must)

• Experience in a call center environment
• Demonstrate a service philosophy in all interactions with clinicians and colleagues
• Effective communication and interpersonal skills
• Proficient typing and English language skills (both verbally and in writing)
• Strong active listening capabilities to fully understand caller’s needs / requests
• Exceptional ability to work optimally in a fast-paced environment

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.