Head of Global Fulfilment

About the Role

Nivoda is redefining the global jewelry industry through technology. We are seeking a dynamic and proactive Head of Global Fulfilmentto optimise and streamline Nivoda’s fulfilment operations around the world. You will be directly responsible for ensuring a fast, effective and efficient experience and high customer satisfaction for all sides of our marketplace.

About Us

Nivoda’s B2B diamond and gemstones marketplace allows jewellery retailers to save time and money whilst gaining access to a global diamond supply at the best prices.

With a team of over 500 dedicated employees around the world and growing 100% year-over-year, Nivoda has developed an award-winning solution that enables jewellery businesses of any size, in any location, to buy and sell diamonds in the most profitable, efficient and hassle-free manner.

Who You Are

We are looking for an operations savant who can balance long-term process design with near-term execution. You will manage a 75+ person team across North America, Europe, Africa, Asia Pacific and ANZ, and be responsible for operating efficiency, automation, and delivery reliability. If you are a high-caliber operations leader who can blend business acumen, deep process expertise, and people leadership, we want to hear from you.

What You’ll Do

As the Head of Global Fulfilment, you will be responsible for spearheading and optimising our operational activities to ensure seamless functionality and strategic growth. This role demands a hands-on approach coupled with a keen strategic vision, as you will be tasked with both day-to-day operational management, people development and long-term strategic planning.

1. Strategy: Develop and implement long-term operational strategies aligned with the company's overarching goals, focusing on strategic planning initiatives, labour forecasting, rate projections, and peak season strategies.

2. Operations Management: Oversee and manage all fulfilment activities within Nivoda to streamline processes. Establish clear goals and metrics for quality, productivity, and customer experience that drive continuous improvements.

3. Budgeting and planning: Execute the operational budget across regions, including efficiency, productivity, labour planning and any other areas.

4. Project management: Drive continuous improvement initiatives to enhance operational efficiency and productivity, exceeding business goals.

5. Orchestration: Effectively engage the Operations team to gather insights, solicit ideas, and resolve organisational issues collaboratively.

6. Team management: Build and develop a high-performing operations team, providing guidance, mentorship, and support.

7. Data Analysis: Leverage data to gather, analyse, and interpret operational data, providing actionable insights that inform our strategic direction.

8. Experimentation: Proactively identify trends, anomalies, and opportunities for improvement within operational data; translate these insights into actionable plans and initiatives.

What You’ll Need

• Bachelor's degree in Business Administration, Operations Management, Engineering, or related field or a comparable domain or equivalent professional experience.

• Minimum of 7 years experience in Operations with a minimum of 3 years developing and managing the department.

• Demonstrated results that improved specific KPIs in collaborating with tech and product

• Experience working remotely, including effectively managing remote teams.

• Experience hiring, developing and managing a high performing team.

• Experience navigating cultural differences and fostering diversity in a cross-cultural environment.

Preferred Qualifications:

• Lean or SixSigma trained

• Skilled in building and improving processes, and project management.

• Expertise in stakeholder management across various organisational levels.

• Strong analytical skills and a data-driven mindset, capable of interpreting data to make informed decisions and deliver operational strategy.

• Willingness to travel (10-20%).

  What We Offer

• Fast-paced and global working environment

• The opportunity to be part of a hyper growth scale up, where your contributions can have a significant impact on shaping the company's future success.

• Exposure to senior leadership and the opportunity to contribute to strategic decision-making.

• Remote working environment

• Generous holiday allowance

• Flexible working