Dispatch Executive Assistant (Jobber and Kanban Expert)

This is a remote position.

Scope

• Full-time role: 40 hours a week with one hour lunch daily

• Monday to Friday9am-6 pm Vancouver Time // 1:00am - 10:00am Manila

• Vancouver CAN

Responsibilities

• Answer inbound calls and provide excellent customer support

• Assist Service Coordinator with outbound calls

• Schedule appointments with customers that have received the parts shipped to them

• Assist technicians with coordinating customer communication

• Email and Calendar management

• Address quote and appointment requests

• Help book in Warranty customers

• Enter customer information & create job records in Jobber CRM under corresponding warranty company's account

• Ensure matching warranty claim exists in Warranty Kanban CRM

• Submit booked in appointmemts in CRM Jobber

• General administrative duties

Requirements

• Minimum 3 year tenure experience in call center providing excellent customer support/managerial role a MUST

• Experienced Executive Assistant for at least 2 years

• Excellent English and conversational communication skills

• No Accent or with Neutral Accent

• Experienced in CRM Tools a MUST and preferably Kanban and Jobber

• Background in banks, appliance centers and technical roles is a plus

• Training and modules provided

Independent Contractor Perks

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job