This is a remote position.
Job Highlights:
Contract: Independent Contractor
Schedule:
- 40 hours per week
- Monday to Friday 9:00am - 5:30pm (30mins unpaid lunch break)
Responsibilities:
- Manage customer inquiries via online chat and phone calls
- Provide information on product availability, sales, and delivery timelines
- Handle pre-sales inquiries to support the sales process and taking phone orders
- Process and track orders using the SingSeven inventory system
- Address after-sales issues, including damaged goods claims
- Assist with general administrative tasks as needed
Scope:
- Serve as the primary point of contact for customer inquiries and support
- Collaborate with the internal team to resolve complex customer issues
- Contribute to improving customer service processes and procedures
- Potential for occasional weekend or public holiday work with advance notice
- Opportunity for growth as the company expands its operations
Requirements
- Fluent in English with excellent written and verbal communication skills
- Previous experience in sales and customer service, preferably in e-commerce or retail
- Familiarity with inventory management systems and e-commerce platforms
- Strong problem-solving skills and ability to work independently
- Comfortable with technology and quick to learn new software
Benefits
Independent Contractor Perks:
- Permanent work from home
- Immediate hiring
- Steady freelance job
ZR_23006_JOB
