This is a remote position.
TPP Support Agent - Full Time MST - Remote
1st schedule: 4AM - 1PM MST 2nd schedule: 12PM - 9PM MST
About the Company A leading travel management company that prides itself on delivering high-quality, reliable services to its clients. This company operates with core values that include reliability, a professional attitude, a willingness to go above and beyond, adaptability, and a driven, positive demeanor. The team is dedicated to providing exceptional travel management solutions to a diverse clientele, ensuring a seamless and efficient experience.
Position Overview The company is seeking three full-time TPP Support Agents with experience using GDS systems (e.g., Sabre). These roles require a 40-hour workweek and involve shift work to ensure around-the-clock coverage. The TPP Support Agents will play a crucial role in supporting the virtual credit card program by managing calls and emails from clients and vendors related to the program. Additionally, these agents will support the WeCare and operations team with overflow work. The start date for these positions is between April to June 2025 (will still be finalized by with the client).Key Responsibilities
- Perform outbound calls to hotel suppliers to confirm bookings and billing.
- Respond to client inquiries via phone or email.
- Assist with client billing on the virtual payments program.
- Address hotel vendor inquiries via phone or email as needed.
- Provide backup support to travel coordinators and after-hours team in client travel requests.
- Support the team with various tasks and initiatives as required.
Requirements
- Language Proficiency: Full fluency in English, both verbal and written.
- Technical Skills: Ability to use systems and programs such as GDS (e.g., Sabre), Excel, Word. Sabre is important
- Customer Service Focus: Exceptional customer service skills, including problem-solving and balancing the needs of customers and the company.
- Communication Skills: Excellent interpersonal communication skills, both verbal and written, with a customer and solution-focused approach.
- CANDIDATES SHOULD HAVE EXPERIENCE IN SABRE
Core Values
- Reliable: Consistently delivering high-quality work and meeting expectations.
- Professional Attitude: Demonstrating a strong work ethic and a passion for achieving goals.
- Shirt Off Their Back: Showing a willingness to go above and beyond to support the team and the company.
- Adaptable: Being able to adjust to changing circumstances and find creative solutions.
- Drive: Maintaining a positive, courteous, and professional demeanor in all interactions
Benefits
- HMO Coverage
- Permanent work from home
- Immediate hiring
- Steady freelance job
