Helios logo

Customer Service Representative

Helios

Colombia + 1 more

Employee count:51-200

Job Summary:

We are seeking a dedicated and customer-focused Customer Service Representative with expertise in HubSpot to join our dynamic team. The ideal candidate will possess strong problem-solving skills, the ability to manage customer inquiries effectively, and a proven track record of using HubSpot tools for customer interactions. Fluency in English is essential, and experience working in an international or startup environment is highly preferred.

Key Responsibilities:

  • Customer Support:
    • Respond promptly to customer inquiries via email, chat, and calls, providing accurate and comprehensive information.
    • Use HubSpot tools to track, manage, and document customer interactions efficiently.
  • Issue Resolution:
    • Identify and troubleshoot technical and non-technical customer issues, ensuring timely resolution.
    • Escalate complex issues to the appropriate department when necessary and follow up to ensure resolution.
  • Customer Relationship Management:
    • Build and maintain positive relationships with customers, ensuring a high level of customer satisfaction and retention.
    • Use CRM data to proactively identify customer needs and recommend solutions.
  • HubSpot Expertise:
    • Utilize HubSpot CRM, ticketing, and support tools to manage and track customer support activities.
    • Stay updated on HubSpot features and best practices to enhance customer service delivery.
  • Collaboration:
    • Work closely with cross-functional teams, including product, sales, and technical support, to improve the customer experience.
    • Provide feedback from customers to relevant departments for product and service improvements.

Qualifications:

  • Experience: 2+ years of customer service or support experience, preferably in a SaaS or technology-driven environment.
  • HubSpot Proficiency: Hands-on experience with HubSpot CRM and support tools is required.
  • Language Skills: Fluent in English (additional language proficiency is a plus).
  • Communication Skills: Strong verbal and written communication skills.
  • Problem-solving Abilities: Excellent analytical and problem-solving skills to address customer needs effectively.
  • Adaptability: Ability to thrive in a fast-paced, remote work environment.

Preferred:

  • Experience working in an international or startup environment.
  • Familiarity with other CRM tools or customer support platforms.

Perks and Benefits:

  • Competitive salary based on experience.
  • Remote work flexibility.
  • Opportunities for career growth and skill development.
  • Collaborative and inclusive work culture.

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About the job

Apply before:

Apr 06, 2025

Posted on:

Feb 05, 2025

Job type:

Full Time

Experience level:

Entry-level

Location requirements:

Skills:

HubSpotCustomer SupportCRMProblem SolvingCustomer Relationship ManagementTechnical SupportCommunication SkillsAnalytical SkillsFlexibilitySaaSCustomer ServiceTicketingSupport ToolsCustomer CommunicationsCustomer SatisfactionRemote WorkDynamic Startup Environment

About the company

Helios logoHe

Helios

Company size:

51-200

Founded in:

2023

Chief executive officer:

Rick Hammell

Markets:

Workforce ManagementGlobal Employment SolutionsHuman Resources TechnologyEmployee OnboardingContractor ManagementEmployer of Record (EOR)Global Payroll SolutionsCompliance TechnologyEmployee Engagement ToolsAI powered Recruitment
www.helios.io