Customer and Admin Support

This is a remote position.

Schedule:

• 20 hours per week
  
• Monday to Friday; flexible between 9am - 5pm
  

Client Timezone: Pacific Time (Vancouver, BC)

Client Overview

Join a successful, established company that provides premium products to a dedicated customer base. This growing organization values efficiency, attention to detail, and excellent customer service. With a professional team environment and streamlined operations, this role offers the opportunity to make a significant impact while working with a supportive leadership team that has extensive experience with remote staff.

Job Description

Take on a pivotal role in streamlining operations and enhancing customer experience for this dynamic organization. As the Bookkeeping and Admin Assistant, you’ll be the cornerstone of operational efficiency, managing crucial documentation flow and providing outstanding customer service. This position offers the perfect blend of administrative expertise and customer interaction, allowing you to utilize your organizational skills while making a direct impact on business operations.

Responsibilities

• Process and route incoming financial documents, ensuring proper distribution to relevant departments and systems
  
• Manage high-volume email communications with precision and attention to detail
  
• Provide professional customer service support, addressing inquiries and ensuring customer satisfaction
  
• Maintain and optimize digital filing systems for maximum efficiency
  
• Coordinate with external partners and internal team members to ensure smooth information flow
  
• Support leadership team with various administrative tasks as needed
  
• Perform basic bookkeeping duties including reconciliations and data entry in accounting software
  

Requirements

• Minimum 3 years of administrative experience, with demonstrated success in remote work environments
  
• Bookkeeping experience and proficiency in accounting software (Xero/QuickBooks)
  
• Exceptional English communication skills, both written and verbal
  
• Strong proficiency in email management and digital file organization
  
• Proven track record in customer service excellence
  
• Detail-oriented mindset with outstanding organizational capabilities
  
• Reliable high-speed internet connection and dedicated workspace
  
• Experience with standard business software and tools
  
• Ability to work independently while maintaining strong team communication
  
• Professional attitude and commitment to operational excellence
  

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job