Content Operations Manager

Brainrider is a marketing and creative agency with teams in Menlo Park/San Francisco, Los Angeles, Seattle, New York City, London, and Toronto. We work with ambitious marketers, in-house creative teams, and internal agencies to do more, by filling capability and capacity gaps and enabling them to execute their marketing and creative at scale.

We believe collaboration is at its best when we feel at home, so we work as a team — plain and simple. Whether we’re brainstorming better marketing ideas for our clients, or pushing the gas to meet a tight deadline, it all happens with adaptability, optimism, and teamwork.

Are you our next team member?

The Role

Job Title: Content Operations Manager

Length: 12 months

Estimated Start: January

Location: Remote

Brainrider is seeking a Content Operations Manager to join our client embedded team. The Content Operations Manager will be a critical part of the Developer Integrity Operations (DIO) team and will support the Integrity Strategy Manager, Developer Experience in ensuring a best in class developer experience when it comes to platform requirements. Day to day operations includes both administrative work (such as reviewing existing contracts, and creating new ones), as well as strategic work (such as identifying gaps in developer education and experience, proposing solutions and implementing them).

The Content Operations Manager is knowledgeable about our clients data policies and integrity compliance requirements and is obsessed with best in class experiences. They leverage a deep understanding of the developer ecosystems and platform requirements and focus on breaking it down into a seamless and supported experience for third party developers. The ideal candidate is curious, empathetic, principled, detail-oriented, and attuned to changing integrity and privacy requirements.

What you'll do

• Plan, direct, and coordinate creative projects with an external vendor
• Oversee the communication between internal stakeholders and external vendor, and lead project milestones and deliverables
• Present and explain proposals, reports and findings to internal stakeholders
• Analyze program scope, technology, resource needs and market demand, to plan and assess the feasibility of projects
• Review and recommend or approve contracts and cost estimates, POs and budgeting
• Work closely with Policy, Privacy, Legal, Developer Relations Engineering, TPMs and Comms teams to identify gaps in resources, education and experience for third party developers
• Propose solutions for those gaps by working with relevant partners, external vendor, and advocating for platform level solutions to common issues
• Manage, produce and distribute reports: Voice of Developer, monthly reports, retrospectives, business lookbacks, trends and findings
• Support the education program’s goals by improving the experience, growing engagement and awareness, and actioning gathered feedback
• Manage post production lifecycle of assets: location + maintenance of education course links and resources (G2M plans, docs pages, canned responses, store ops, dev support)
• Act as the main point of contact for internal escalations, education and support regarding the developer experience
• Manage internal operations and process for all developer communications with designated points of contact
• Provide content scope and strategy for the Trusted Developer Essentials program
• Help shape and evangelize content standards
• Develop lightweight, repeatable processes, workflows and content templates that keep the team nimble and successful in a culture that values moving fast and iterating quickly

What you'll bring

• Bachelor's degree in a technical, liberal arts, legal or business-related field
• Experience in developing content
• Understanding of the importance of platform requirements
• Experience managing confidential data
• Experience working independently and collaboratively
• Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods
• Experience with producing metric related reports, utilizing dashboards for insights and data gathering
• Experience managing and organizing multiple large document files with varying deadlines
• Excellent verbal and written communication skills
• Self motivated, persuasive, and analytical
• Computer knowledge and various programs such as google suite, excel, project management tools
• Experience managing creative projects with multiple stakeholders, leading meetings and project milestone plans
• Experience with supporting and growing programs (education or otherwise)
• Knowledge of educational experiences, engagement and awareness strategies, and copywriting/communications experience

Bonus

• Experience generally supporting compliance programs
• Experience working with third party developers or customers
• Experience with data privacy, platform policies, and app review processes
• Experience working in a global, large-scale, complex, fast-paced environment and dealing with ambiguity
• Familiarity with the VR or gaming industry

Additional Information

We offer competitive salaries, paid vacation, work from home (WFH) support and set-up assistance, and a wide variety of other great perks!

The fine print:

• Please include current resume and cover letter, as we would like to learn more about you and your experience
• Candidates selected for next steps will be contacted
• You can learn more about working with us at Brainrider Careers

Brainrider is a place where everyone can do their best work and be themselves. We work as a team, plain and simple. We respect and value the unique characteristics, skills, and experiences of everyone, and support and champion each other to be the best we can be — for ourselves, our team, and our clients. We recognize that a diverse and inclusive workplace leads to better ideas, better solutions, and better results. And we’re here for that — and for you. We#ridetogether.

Relocation and sponsorship are not provided.