The Collections Coordinator primary function is to handle administrative tasks for the Collections Department. This position will be responsible for submitting all Loss Mitigation programs, reviewing delinquent loans for investors, skip tracing, maintaining the email inbox from both the customers and the collections team, and auditing processes to ensure SLAs are met. This position is also responsible for coordinating with the vendors to schedule site visits, system disconnects and legal demand letters then communicating to customers via text/email the status of their loan.
Essential Job Duties & Responsibilities:
- Loss Mitigation Programs - Review all requests from collectors for loss mitigation programs. Check to ensure they qualify, submit to sub servicer and audit to see if updated properly.
- Skip Trace - Use tools available to find new phone numbers, email addresses or relatives to help contact our borrowers.
- Coordinate collection efforts with vendor – Determine which loans qualify for site visits, system disconnects and legal demand letters. Submit to vendor and communicate to the borrower.
- Delinquency review for investors – Audit delinquent loans and create a monthly report for each investor with updated status/comments
- Administrative tasks for Collections Department – maintain the Support inbox from the collections team and emails sent to Collections Department from customers
Required Skills, Knowledge & Abilities:
- Excellent project management skills and a positive attitude
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests
- Creative and analytical thinker with strong problem-solving skills
- Excellent verbal and written communication skills
- Minimum 1 year of experience in billing, collections, financial services, or relevant field
- Advanced proficiency with computer functions with MS office suite strongly preferred
- Excellent problem-solving skills
- Goal oriented focusing on both short- and long-term visions
Additional Information Regarding Job Duties and Job Descriptions:
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!