Client Service Advocate (11AM EST - 8PM EST)

ClearStar offers employers valuable employment intelligence to better support their recruiting and decision-making by increasing the quality, reliability, and visibility of information through background and medical screening. A seven-time Inc. 5000 honoree and founding member of the Professional Background Screening Association (PBSA, formerly NAPBS), ClearStar has provided innovative technology solutions to businesses in the human capital management industry from its corporate offices in Alpharetta, Georgia, since 1995. Since 2020, ClearStar has been a portfolio company of Hanover Investor Management, a London-based private equity firm. By joining ClearStar, you will have the unique opportunity to learn from industry leaders while making an impact on the lives of others. No matter where you are located, you're a valued member of the team. In our remote-first culture, we value trust, flexibility, outcomes and results. You will have access to digital tools and resources that keep everyone connected and collaboration at the forefront. We believe that success comes from empowered individuals working together, and we're committed to ensuring you feel supported, engaged, and set up for success - wherever you are.

• ClearStar Background Screening
• Our culture and values

Why ClearStar Needs You:

Are you ready to be the superhero of customer satisfaction while making an impact? As a Client Service Advocate, you'll be the champion of our clients, swooping in to save the day with your empathy, problem-solving, and communication superpowers. Your mission? To ensure every client interaction leaves them feeling like they just had the best customer experience of their lives. So, if you're ready to unleash your inner champion and join the ranks of our client service crusaders, then buckle up because this journey is going to be thrilling, fulfilling, and downright fantastic!

What You'll Do:

• Champion ClearStar clients through interaction via phone; written communication in Salesforce CRM for Case Management; and Live Chat to provide technology support.
• Analyze, problem-solve, and provide resolutions to Clients, Candidates, and Internal Customers.
• Partner with laboratories to set up drug screening accounts
• Enhance client reporting by re-verifying and matching completed drug results
• Coordinate drug test kits and custody and control forms directly from manufacturer
• Review and approve third party vendor invoices for accuracy and payment
• Partner with Sales; Implementation; & Account Management Team
• • This may include and is not limited to input on ClearStar’s platform functionality; features; documentation.
  • Training of Users, Demos, updating client configurations, etc.
• Provide general application training to Clients via MS Teams and featuring new releases to clients
• Testing and quality assurance of new system enhancements and releases prior to launch

What You'll Need:

• 2 years' experience with direct customer service; a previous quota-driven role strongly preferred
• Knowledge of screening industry, FCRA, and other compliance regulations preferred
• Excellent written and verbal communication with a keen attention to detail
• A strong work ethic and a goal-oriented mindset
• Strong analytical and problem-solving skills
• Ability to work collaboratively across teams while demonstrating leadership and accountability
• Familiarity with providing demos via MS Teams training for trouble shooting purposes
• A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.

Compensation & Benefits

Exciting and meaningful learning and development opportunities await at ClearStar! Join us on a journey of discovery and empowerment - where every opportunity is a stepping stone to success and growth. This position is also eligible for excellent benefits that include paid healthcare and life insurance premiums, low cost dental and vision insurance, employee assistance program, 401K matching up to 4%, 17 days of paid time off, 9 company paid holidays, and 2 additional days of paid time off for volunteer activities.

The position is eligible for the Searching for Stars Employee Referral Program.