United States onlyWe are looking for a highly motivated Remote Chat Agent / Social Media Agent to engage with customers and online audiences through live chat, social media, and other digital platforms. The ideal candidate has excellent communication skills, a strong understanding of online customer service, and the ability to multitask effectively.
Key Responsibilities:
Respond to customer inquiries via live chat, email, and social media platforms.
Provide accurate information about products, services, and company policies.
Engage with online audiences, monitor brand mentions, and assist with community management.
Resolve customer complaints professionally and efficiently.
Escalate technical issues or complex concerns to the appropriate departments.
Maintain a positive and helpful online presence for the company.
Assist in creating and scheduling social media content as needed.
Track and report customer interactions to improve service quality.
Requirements:
Strong written communication skills with a friendly, professional tone.
Ability to type quickly and accurately.
Experience with customer service, online chat support, or social media engagement (preferred but not required).
Basic knowledge of social media platforms (Facebook, Twitter, Instagram, LinkedIn, etc.).
Ability to work independently and manage multiple conversations at once.
Reliable internet connection and a quiet work environment.
Availability for flexible shifts, including weekends (as needed).
Preferred Qualifications:
Previous experience as a chat support agent, customer service representative, or social media manager.
Familiarity with CRM tools, chat software, or social media management platforms.
Multilingual skills (a plus but not required).
Internship Benefits:
Hands-on experience in digital customer service and social media engagement.
Mentorship and training from experienced professionals.
Potential for a full-time position based on performance.
