Butler Reports to: Head Butler
Responsibilities :·The ​Butler​ onboard the cruise ship Aroya will ​be responsible for providing exceptional personalized service to guests staying in the suites onboard. This is a demanding and highly rewarding role that requires excellent customer service skills, attention to detail, and the ability to anticipate and fulfill guests' needs. Butlers will be available around the clock to ensure that guests' experiences are seamless and unforgettable.​
​​​Suite Management: Oversee the management and maintenance of the suites, ensuring they are always in pristine condition and ready for guests' arrival. This includes coordinating with housekeeping and maintenance staff;
​Welcome and Departure: Greet guests upon arrival, assist with the check-in process, and provide a comprehensive orientation of the suite's features and amenities. Similarly, bid farewell to guests upon departure, ensuring their experience ends on a high note;
​Guest Service: Provide personalized, attentive service to guests, catering to their individual preferences and anticipating their needs. This may include arranging dining reservations, spa appointments, excursions, and special requests;
​Concierge Services: Act as a knowledgeable resource for guests, and collaborate with the VIP Services team to offer recommendations, arrange transportation, organize special celebrations, and provide assistance with any queries or concerns;
​Food and Beverage: Coordinate with the ship's culinary team to facilitate in-suite dining experiences, ensuring meals are delivered promptly and in accordance with guests' preferences. Set up and serve in-suite meals and beverages when required;
​Communication and Collaboration: Foster effective communication and collaboration with fellow butlers and other vessel departments, to ensure seamless coordination and delivery of in-suite VIP services;
​Recordkeeping: Keep accurate records of guest preferences, requests, and feedback to personalize future experiences;
​Problem Resolution: Proactively address any issues or complaints raised by guests, striving to find prompt and satisfactory solutions while maintaining a high level of professionalism and discretion;
​Guest Relations: Build and maintain positive relationships with VIP guests, ensuring their satisfaction throughout their cruise. Address any concerns or special requests promptly and effectively, offering appropriate solutions and personalized attention;
​Feedback and Reporting: Collect guest feedback and monitor guest satisfaction levels. Prepare reports and provide insights on VIP guest preferences, trends, and areas for improvement to enhance the VIP service experience;
​Confidentiality and Discretion: Exercise a high level of confidentiality and discretion when handling VIP guest information, requests, and personal details. Ensure the privacy and security of VIP guests throughout their cruise;
​Training and Development: Participate in regular training sessions to enhance skills and knowledge. Stay updated on industry trends and best practices and share relevant information with the team;
​Safety and Security: Adhere to ship safety protocols and emergency procedures within the front office department. Monitor security measures and promptly report any incidents or concerns.​​ Requirements: ​​Previous experience in a Butler or similar role, preferably in a luxury ship and/ or luxury hotel setting; ​Fluency in English is mandatory, with excellent verbal skills for guest interaction. Knowledge of Arabic and any additional languages is a plus; ​Strong organizational and multitasking capabilities with meticulous attention to detail and the ability to anticipate guest needs and preferences; ​Excellent interpersonal and communication skills to build rapport with VIP guests and provide personalized attention; ​Passionate for delivering exceptional service and creating memorable experiences for guests; ​Physical stamina and ability to handle physical demands of the job, including lifting and carrying items; ​Ability to work independently and collaboratively in a dynamic and fast-paced, 24/7 operational environment, including weekends and holidays; ​Understanding of shipboard safety and security protocols and the ability to ensure compliance is a plus.​ Length of contract: 6 months on / 2 months off Boarding date: March to May 2025