This is a remote position.
Job Title: Administrative & E-Commerce Support Specialist
Schedule: Monday to Friday, 09:00 AM - 01:00 PM Pacific Time
Job Summary:
We are seeking a highly organized and detail-oriented Administrative & E-Commerce Support Specialist to join our team. This role will be responsible for a variety of administrative and e-commerce tasks, including proofreading, customer communication, product management, and marketing support. The ideal candidate will be proficient in using various software platforms, possess excellent communication skills, and thrive in a fast-paced environment.
Responsibilities:
- Administrative Support:
- Provide general virtual office support, including data entry and generating reports as needed.
- Answer and manage incoming phone calls and emails promptly and professionally, ensuring excellent customer service.
- Return phone calls and manage email concerns with clear and professional English communication.
- Proofread various documents and materials for accuracy and clarity.
- E-Commerce Management:
- Create and manage product listings in WooCommerce and Console platforms.
- Look up customer order information on WooCommerence for internal and customer needs
- Marketing & Communication:
- Create and send weekly newsletters using Mailchimp, including campaign creation, list management (purging low engagement subscribers), and reporting.
- Design and create engaging graphics for marketing materials using Canva.
- Send regular communication emails using Microsoft office and internal communications with WooCommerce
- Customer Service:
- Manage customer inquiries and resolve issues efficiently.
Requirements
Qualifications:
- Proven experience in administrative support and/or e-commerce management.
- Proficiency in using Mailchimp, including campaign creation, list management, and reporting.
- Experience with WooCommerce or other e-commerce platforms.
- Proficiency in using Canva for graphic design.
- Excellent written and verbal communication skills in English.
- Strong attention to detail and organizational skills.
- Ability to work independently and manage multiple tasks effectively.
- Strong follow up on regular tasks
- Proficient in data entry and report generation.
- Ability to learn new software and systems quickly.
Preferred Qualifications:
- Experience with the Console platform.
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
- Steady freelance job
