Birdseye

main image
Introduction

Birdseye is a customer support platform that centralizes communications from various channels, including email, chat, and social media. It enhances team efficiency with automation, collaboration tools, and analytics for delivering better customer service.

Detail
  1. Centralized Communication: Birdseye consolidates customer interactions across multiple channels (email, chat, social media) into one unified inbox, simplifying support management.
  2. Automation Tools: The platform offers automation for repetitive tasks such as categorizing tickets, sending responses, and prioritizing support requests to improve efficiency.
  3. Collaborative Workspace: Teams can collaborate in real-time on customer issues, making it easy to share context and work together to resolve tickets quickly.
  4. Analytics and Reporting: Birdseye provides detailed analytics to track support performance, response times, customer satisfaction, and other key metrics.
  5. Customizable Workflows: Users can create custom workflows tailored to their specific support needs, automating tasks like ticket routing and escalation processes.
  6. Customer Profiles: The platform includes detailed customer profiles that provide a history of interactions, allowing support teams to deliver more personalized service.
  7. Integration with Other Tools: Birdseye integrates with various other platforms like CRM systems and communication tools, streamlining workflows.
  8. Real-Time Notifications: Users receive updates and notifications about customer inquiries and ticket statuses to ensure timely responses.

Birdseye Analytics

Year Founded:
2018
Visits:
1.4K
safety score
Safety rating:
91

Total Rating

rate star

Detailed Ratings On Platforms

G2:
rate star
Scamadviser:
rate star

Free Online Tools

Maximize your remote work efficiency with our suite of free, self-developed online tools.

Private Browser logo

Private Browser

AI Text Detector logo

AI Text Detector

Relative Resources

Resource Image Hello Bonsai

Hello Bonsai

Hello Bonsai is a business management platform for freelancers and small businesses, offering tools for proposals, contracts, invoicing, time tracking, and expense management. It simplifies client management and payments, enhancing productivity and organization.
total rating4.4
safety rating100
2015
499K
Project Management
Resource Image Hive

Hive

Hive is a project management platform that boosts team productivity with task tracking, time management, customizable project views, and integrations. Its analytics tools provide insights on project progress and team performance, helping streamline workflows.
total rating4.3
safety rating100
1998
455.2K
Project Management
Resource Image Featurebase

Featurebase

Featurebase is a platform for collecting and managing user feedback, tracking product updates, conducting surveys, and building a knowledge base. It helps teams prioritize customer insights, share product changes, and offer self-serve support—all with customization and integration options to fit brand needs.
total rating4.8
safety rating100
2020
213.9K
Project Management
Resource Image Empoche

Empoche

Empoche is a productivity tool that combines task management and time tracking, providing insights into workflows and time use. It includes customizable tags, recurring tasks, and a drag-and-drop interface across platforms.
total rating5.0
safety rating100
2019
609
Project Management